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Return Policy Statement


Thank you for shopping at ON1, your trusted source for a range of adult products. Our priority is to provide you with exceptional products and service to enhance your intimate experiences. As such, we would like to inform you about our return policy:


1. All Sales Are Final: Due to the intimate nature of the majority of our products, we cannot accept returns, issue refunds, or offer exchanges after the payment has been made. We encourage you to choose your items carefully and read product descriptions thoroughly before making a purchase.


2. Online Order Delays: If you place an order online, please note that there may be occasional delays due to factors beyond our control, such as delivery driver availability and traffic. We understand the importance of timely delivery and make every effort to ensure your order reaches you promptly.


3. Our Promise for Timely Delivery: We strive to deliver your order within 69 minutes if you are located within our delivery area. However, in the event that we anticipate a delay, our team will promptly contact you to discuss the situation further and find a mutually beneficial resolution.


We want your experience with ON1 to be as enjoyable and satisfying as possible. If you have any questions or concerns about our return policy or any other aspect of our services, please feel free to contact our customer support team at 702.200.0035.

We're here to assist you 24/7


Thank you for choosing ON1 for all your intimate needs.

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